EP 74: Your Software Was Not Built for You. Here's What to Do About It
Your Software Was Not Built for You
- The tools interior designers have been using were built by corporations and accountants — not by creative professionals who understand how design businesses actually operate.
- A long list of subscriptions is not a sign of a sophisticated business. It is usually a sign of a business running on workarounds, paying for overlap, and never having had time to audit what is actually being used.
- AI has changed the equation. Small businesses now have the same building power as large corporations — and a far better understanding of their own needs.
- Raw data is all that is needed to start building: spreadsheets, documents, voice clips, text files. From that, custom dashboards, proposal tools, and branded apps are all possible right now.
- If a design business does not adapt its tech and operations in the next couple of years to work the way the owner actually thinks and creates, it will look off-the-shelf — and clients who hired a designer specifically for a curated experience will notice.
The Tech You Use Was Someone Else's Plan
This episode has been in the queue for a while. Not because there was nothing to say — because there was too much, and it kept coming up in every conversation. The more visible the direction AI is heading becomes, the more important this particular conversation is.
The tools and technology that interior designers have been forced to use were not built by interior design professionals. In some cases they were — and a lot of respect is owed to the people who built design technology when nothing existed for this industry. They walked so that everyone else could run. But the reality is that most of what became standard came from tech companies and accounting software that got retrofitted into design workflows. And it shows.
There was a moment, about a year ago, where this snapped into focus: designers are operating every day inside systems that were built for someone else's version of the job. And for a long time, there was no alternative. Now there is.
The Subscription Problem Nobody Stops to Fix
A year or two ago, there was a list. A full rundown of the latest and greatest tools — for creating images, generating 3D models from 2D photos, producing client presentations, handling specific workflow tasks. It got shared at every session. There was a lot on it.
Over the past 18 months, things started getting removed from that list. And then eventually the whole list became irrelevant, because the large language models — Claude, Gemini, and others — absorbed almost everything those specialty apps were doing. The $20-a-month Gemini workspace can do what the separate $18-a-month AI image subscription was doing. The disconnect is real, and it is expensive.
Designers are not lazy. They are busy. When they find a technology that works, they stick with it until it breaks or betrays them. The result over years is a patchwork of tools — some overlapping, some forgotten, some charging every month for a service that stopped being useful six months ago.
The goal is two tools. Maybe three. That is the simplicity worth building toward. Not because having options is bad, but because every unnecessary subscription is money and mental load that belongs somewhere else in the business.
What Has Actually Changed
Here is what is different now. AI has given small businesses the same building power that used to require a full development team. And small businesses understand their own needs better than any corporation ever will — because they are in it every day, not managing it from the top floor of an org chart.
A large company can mandate that its team start using AI. But there is rarely any real understanding or leadership behind it, and half the employees are quietly wondering if they are training their own replacement. That is not the situation for a solo designer or a small firm. The choice to learn this comes from seeing what it can actually do — for a specific business, a specific workflow, a specific way of working.
What gets built now are interfaces that hide the ugly side of tech and streamline everything so the piecemealed tools can finally be canceled — replaced by one thing that is yours, that works the way your brain works.
What You Can Actually Build Right Now
Raw information is all that is needed. Spreadsheets, documents, text files, voice clips. Any of that can become the foundation of a custom tool. The interface can look however makes sense for the person using it — not however some software company decided it should.
The data is the same regardless. The experience does not have to be. A designer who wants animated floating elements and visual energy gets that dashboard. A designer who wants a clean grid with their logo and stats gets that one. Both are pulling the same information. The difference is that one of them was built for the person using it.
Where to Start
The entry point is not the technology. It is the business plan — written the way the business would actually be run, not the way the available technology forced it to be built. Once that is clear, the tech question becomes much easier to answer.
Why This Matters More Than You Think
Clients hire a designer because they do not want off-the-shelf. They want something curated, specific, considered. If the backend operations, the website, the client touchpoints — all look like they were assembled from the same generic stack every other designer is using — there is a disconnect between what is being sold and what is being delivered.
The designers who are going to win in the next few years are the ones using AI as a creative outlet to expand their business and their process, not just as a productivity shortcut. The ones using what everyone else is using off the shelf are going to look like it. And in a referral-driven, relationship-based industry where differentiation is everything, that matters.
If you started your business 10 or 20 years ago, your business today is probably not what you would build now, knowing everything you know. This is actually a good moment to reinvent what that looks like — because now you can.
The ones embracing this as small business owners — adapting, building, using AI as a creative and operational advantage — those are the businesses that will still be standing and thriving when the dust settles. That is the direction everything is pointed.
Field Day — 9 Weeks of AI This Summer
Field Day runs every Tuesday, June 2nd through July 28th. 10am–12:20pm Eastern. Nine weeks, beginning at square one and building every week. Sessions are recorded and available after.
The format: 20-minute live sessions cycling 3–4 times per class, with open chat time in between to try things in real time. Week one starts with Claude from scratch. By the end of that first session the tool is set up, the interface is understood, and there is at least one real business task identified that Claude can handle. Every week builds from there.
After each session, two study halls run — 16 seats each, live only, open forum. Not a replay of the lesson. Targeted help on where things actually got stuck after trying the material.
All Field Day enrollees get access to the AI App Studio. Registration is per person — it is interactive and tied to individual login.
Jenna is the go-to educator for design professionals who want to use technology without losing their creative edge. A designer turned tech advocate, she's a nationally recognized speaker, podcast host, community builder, and custom app builder based in Charleston, SC.
Her previous company, eDesign Tribe, was acquired by Mydoma Studio in 2021. She started teaching AI to designers at the end of 2023 and has not stopped since.
Format: Every Tuesday, 10am–12:20pm ET. 20-minute live sessions with open chat time to try it in real time, cycling 3–4 times per session.
Study Halls: Two sessions after each class. 16 seats each. Live only, not recorded.
Pricing: $249 (9 weeks) · $397 (9 weeks + 3 study halls) · $99 (single study hall) · $999 (Team Pass, up to 5)
Included: Access to the AI App Studio for all enrollees.
Disclaimer: This blog was written using AI as a recap from the recording then edited by the author for accuracy and details.